Refund Policy

1. Service Satisfaction Guarantee

Dmarkut offers a service satisfaction guarantee on our digital marketing services. If you're not completely satisfied with the quality of our service delivery, we will work with you to address your concerns and, if necessary, provide appropriate compensation at our discretion.

This guarantee applies to both one-time project engagements and ongoing service contracts.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Not Performed: Services that were charged but not delivered according to the agreed-upon scope of work
• Significant Service Deviation: Services that substantially deviate from the agreed-upon specifications without prior client approval
• Duplicate Charges: Instances where you were charged multiple times for the same service
• Cancellation Within Cooling-Off Period: For certain services, cancellations made within the specified cooling-off period (as detailed in section 3)

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 10 business days of service delivery completion for quality or performance issues
• 30 days of the charge date for billing errors or duplicate charges
• 48 hours (cooling-off period) of signing a contract for ongoing services, provided no substantial work has commenced

We recommend that you review all deliverables promptly upon receipt to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Limitations and Exclusions

5.1 Non-Refundable Services

The following services and situations are generally non-refundable:

• Services that have been fully delivered and accepted by the client
• Deposits for custom projects or reserved time slots, as specified in the service agreement
• Third-party costs that have already been incurred on your behalf (e.g., ad spend, software licenses, etc.)
• Services where the client failed to provide necessary information, approvals, or access required for project completion
• Cancellations of ongoing service contracts outside the cooling-off period (subject to the cancellation terms in the service agreement)

5.2 Digital Marketing Results

Digital marketing is subject to numerous external factors beyond our control, including but not limited to search engine algorithm changes, market conditions, competition, and client business practices. Therefore:

• We cannot guarantee specific marketing results or returns on investment
• Refunds will not be issued solely based on dissatisfaction with marketing outcomes, provided we have delivered the agreed-upon services according to industry best practices

5.3 Partial Refunds

In some cases, we may offer partial refunds for services that have been partially delivered or where only certain aspects of the service did not meet expectations.

6. Refund Methods and Processing

6.1 Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/debit card payments will be refunded to the original card
• Bank transfers will be refunded to the originating account
• Alternative refund methods may be arranged in exceptional circumstances

6.2 Processing Time

Once approved, refunds will be processed within 10 business days. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

6.3 Processing Fees

For refunds of services where third-party payment processing fees have been incurred, we reserve the right to deduct these fees from the refund amount, unless the refund is due to an error on our part.

7. Alternatives to Refunds

In some situations, we may offer alternatives to monetary refunds, including:

• Service Credits: Credits toward future services
• Service Extensions: Additional time or deliverables at no extra cost
• Service Adjustments: Modifications to the current service to better meet your needs
• Account Credits: Credits applied to your account balance for ongoing services

These alternatives may be offered when a full refund is not applicable or when they provide a better solution to address your specific concerns.

8. Contract Cancellations for Ongoing Services

8.1 Cooling-Off Period

For new clients signing up for ongoing services, we offer a 48-hour cooling-off period during which you may cancel the contract without penalty, provided no substantial work has commenced.

8.2 Standard Cancellation

For ongoing service contracts, the specific cancellation terms will be outlined in your service agreement. Typically, these include:

• A minimum commitment period (e.g., 3 months, 6 months)
• A notice period for cancellation (typically 30 days)
• Any applicable early termination fees

8.3 Refunds for Prepaid Services

If you've prepaid for services beyond the cancellation date, we will issue a pro-rated refund for the unused portion of the prepayment, less any applicable cancellation fees as specified in your service agreement.

9. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may:

1. Request an escalation review by our management team
2. Seek mediation through an independent third party
3. Pursue resolution through other legal means as outlined in the dispute resolution section of our Terms and Conditions

We are committed to resolving all disputes fairly and in accordance with applicable consumer protection laws.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For any services contracted before a policy change, the refund policy in effect at the time of the contract will apply.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at: